We handle returns and process replacements or refunds.

 

Returns and Replacement

Defective products are replaced free of charge without any shipping fee (if is contacted and informed customer support within 30-day of purchasing). Please contact us at support@auspure.com for a free return postage label (Prepaid by Auspure).

 

Returns and Refund

If you are not satisfied with your purchase for any reason, please contact us within 30 days of purchasing at support@auspure.com for a free return postage label (Prepaid by Auspure). A full refund will be processed promptly via the same payment method you have made.

 

Return Package

You must ensure the goods you are returning are unused, in their original packaging with all tags, instructions and parts included.

To facilitate the refund or replacement process, please include a copy of the invoice or order confirmation and a short returning reason inside the package.

 

Return Address

Auspure

PO Box 2, Ermington NSW 1700

 

For further details regarding the Returns and Refunds/Replacements Policy, please refer to the Terms of Use.