Shipping Carrier
Auspure ships orders with Australia Post, Start Track, Aramex, and Fastway.
Processing Orders
Deliveries are processed promptly upon receipt of full payment. All orders will be processed within 24 hours and shipped out as soon as possible (excluding weekends and public holidays).
Delivery Fee
We provide free standard delivery to all Australian addresses. We also offer an optional express shipping service for faster delivery for an additional fee.
|
Fee |
Estimated delivery time |
|
|
Standard Shipping |
Free |
4 – 7 Business Days |
|
Express Shipping |
$10.45 up to 5kg $19.45 over 5kg |
2 – 4 Business Days |
Tracking an Order
We provide a tracking number for all parcels. You will receive an email verification with your tracking information after your order has been shipped.
Undeliverable Addresses
The shipping carrier attempts to deliver the parcel to the exact address the customer requested. However, if the address deemed undeliverable during delivery attempts, the parcel would require to be collected from one of the closest Post Office. If the parcel is not collected within one month from the designated Post Office, it will be returned back to Auspure as an undeliverable package. In this condition, please do not hesitate to contact us at support.au@auspure.com to provide help and support for resolving the issue.
Cancelled Orders
Deliveries are processed promptly upon receipt of full payment. Therefore, you should notify our Customer Support Service to cancel orders before 02:00 PM (AEST) on the same day the order was placed by contacting support.au@auspure.com. Please provide your order number when sending an order cancellation request.
For further details regarding the Shipping and Delivery Policy, please refer to the Terms of Use.